Refund policy

REFUND POLICY


You have the right to return most items except bicycles within 14 days of the date the item was delivered/collected. This applies to all our products except for SPECIAL ORDER or CLEARANCE ITEM for which we offer no return/refund. If you wish to cancel, return or exchange something, you must contact us in person, by email sales@topline-cycles.com or telephone (07) 5511 2067 before returning goods. Products must be returned in their original packaging and must be undamaged, unused or trial fitted. Clothing must be unworn and unwashed with tags on.
Returns where the purchase was originally freight free will be charged that freight cost on return.
Please note that we do not pay the cost for return or refused postage. Products returned must be properly packaged and sent fully pre-paid to:


TOPLINE CYCLES - RETURNS
 2/79 Price St,
Nerang
QLD 4211
Australia


When sending your return please send a copy of your receipt as proof of postage,. For your protection we recommend that you keep the original receipt and send a copy and use a post service that requires signature on delivery.
If you notice that your order is damaged, please do not accept the package and contact us straight away. Alternatively, please photograph the damaged packaging, or send it back to us so we can investigate.


REFUNDS AND CANCELLATIONS
Where we are unable to supply the goods you have ordered for any reason, we will issue you with a refund within 30 days of your order, by crediting you in the method used to pay for your order.
If you cancel your order, you are responsible for arranging and paying for the return of the goods to us. If you accept the goods within the 14 day cancellation period, you are not entitled to cancel your order.